We can’t believe it’s already been a year since we’ve been masking up! It’s been a wild ride, but your health + safety has remained our top priority throughout the pandemic.
With vaccines readily available, as well as an ease in COVID-19 mandates + guidelines by the CDC, and within the state of Arizona, your health + safety continues to be our priority, however, we are loosening up on some of our previous restrictions.
The following adjustments to our current COVID-19 Health + Safety Procedures will go into effect, as of Monday, May 3rd, 2021:
Maximum hot air balloon ride + chase vehicle capacity: 12 passengers
Previously, our maximum capacities for shared and private hot air balloon rides were limited to 10 passengers per balloon + chase crew vehicle due to COVID-19. We have elevated this maximum headcount by 2 passengers per balloon, inching closer towards our standard pre-COVID headcounts, so we are able to share the joy of hot air ballooning with additional guests. We never fill our hot air balloons or vehicles to their full maximum capacity, which in most cases is 14 passengers per balloon and 15 passengers per chase crew vehicle, as we always have your comfort in mind.
Face masks optional while in-flight + outdoors, but still required while in chase crew vehicles
We are lucky to provide a tour that takes place primarily in the wide-open Sonoran Desert, and want you to feel as comfortable as possible during your time with us, and enjoy the fresh air + great outdoors. With new data on the outdoors + COVID-19 coming to light, we are now adjusting our company’s policy to make face masks for Shared Hot Air Balloon Rides optional while in-flight + outdoors. Face masks will still be required on shared tours while in our chase crew vehicles (an enclosed environment), but will be optional at all other times. Please note, if you book a Private Hot Air Balloon Ride, masks are optional for the duration of your time with us.
48-hour cancellation policy
We had previously adjusted our 48 hour change/cancellation policy to a 24 hour change/cancellation policy during the height of COVID-19, with the understanding that things were changing minute by minute. Now, one year later, we will be going back to our original change/cancellation policy of requiring a 48 hour notice for any reservation changes or cancellations. This change in policy allows us additional time to prepare for your flight, as well as ensure any last-minute updates can be facilitated. As always, if anything pops up that interferes with your hot air balloon tour, please contact us as soon as possible, so that we can make accommodations for you.
Though we have made some modifications to our previous procedures, we will continue our sanitizing processes pre + post-flight, have disinfecting items + sanitizer readily available, and continue to facilitate staff + passenger temperature checks as part of our ongoing health + safety measures. Additionally, our staff will continue to wear masks, we will continue our socially distanced post-flight food service, and private hot air balloon rides will be available daily.
We cannot thank you enough for your support over the past year, it means the world to us! We are looking forward to this next chapter as we gradually ease into a sense of normalcy together.
For more information, please read our COVID-19 Health + Safety Procedures.